Who should be involved?
We recommend forming a TAP Working Group - a small team responsible for onboarding and managing the platform. This usually includes recruitment, marketing and ambassador coordination:
1. Kick‑off Call (60 minutes)
Purpose: Align on goals, understand your recruitment context, and shape your tailored Implementation Plan.
Who’s involved:
- Client Success Manager (CSM) – your strategic lead
- Client Delivery Manager (DM) – your implementation contact
What we cover:
- Your recruitment priorities and audiences
- How you plan to use TAP
- Ambassador plans
- Technical setup (e.g., Feed placement)
- Key events or timelines to align your launch to
We’ll collaborate on your Implementation Plan, which outlines everything needed to get you live smoothly.
After the call:
- TAP creates your admin accounts
- We finalise your Implementation Plan
2. Core Admin Training (60 minutes)
Purpose: Ensure your team can confidently navigate the TAP Admin Dashboard and manage the essentials.
What we cover:
- User management and permissions
- Adding FAQs
- Managing content
- Reporting basics
- Early setup tasks to prepare for launch
This session gives your team everything they need to run TAP behind the scenes.
3. Streams & Community Activation (45 minutes)
Purpose: Activate the student‑facing parts of TAP and agree on day‑to‑day Ways of Working (WoW).
What we cover:
- How to publish and manage Stream content
- How to create and run Communities
- Ambassador involvement
- Moderation and notification management
- Finalising your Ways of Working document
Your WoW outlines who does what - content, moderation, ambassador queries, Engage actions, and more.
You’re welcome to complete any remaining fields offline and send it back to us.
You’re welcome to complete any remaining fields offline and send it back to us.
After the call:
You’re fully enabled and ready to start using TAP with prospective students.
You’re fully enabled and ready to start using TAP with prospective students.