CONVERSATIONS
Added to a 1-2-1 chat — When an admin is invited to a chat (Email)
New chat message — When an ambassador or prospect replies directly to a chat with an admin (Email)
Ambassador hasn't replied — If an ambassador doesn't respond in 48 hours (Email)
Conversation reported — When a conversation is flagged by an ambassador or prospect (Email)
New keyword detected — A safeguarding keyword appears in a message (Email)
Prospect messaging multiple ambassadors — Prospect contacts 2+ ambassadors (Email)
USER MANAGEMENT
Ambassador reached time limit — When an ambassador hits their allocated hours (Email)
New admin joins — When a new admin joins the account (Email)
New ambassador joins — When a new ambassador joins and their profile needs reviewing before switching on (Email)
Ambassador updates profile — When an ambassador makes a change to their profile (Email)
Invitation to become a Group Admin — When assigned the role of a group admin (Email)
Invitation to become a University Admin — When assigned the role of an admin (on an individual account) (Email)
Prospect changed marketing preferences — If a prospect updates their marketing preferences in their settings (Email)
Prospect account deleted — If a prospect deletes their account (Email)
PROFILE & ACCOUNT
Code to change password — If admin chooses to reset their password, they'll receive a confirmation code (Email)
Code to change email — If admin chooses to change their email address, they'll need a unique code (Email)
CONTENT
New content in gallery — When ambassadors share content, an email will be sent around 4pm (of chosen time zone) (Email)
New FAQ answer — When an ambassador submits a new answer to a FAQ an admin creates (Email)
LIVE STREAMS
Live stream start reminder — Sent 24 hours and 10 minutes before a stream starts (Email)
Live stream was cancelled — A live stream is cancelled (Email)
Live stream time changed — The scheduled time is updated (Email)
Live stream speaker invitation — An admin has been invited to be a speaker on a live stream (Email)
Live stream speaker removed — When an admin speaker is removed from a live stream (Email)
REPORTING
Monthly activity report — Sent automatically on the 1st of each month at 01:00 GMT (Email