Conversations
New message -When they receive a reply from an ambassador or admin (Email, App)
New group chat messages - Users receive a nudge when they author 60 minutes after new messages in a group chat without any activity (Email )
Direct reply in a group -If someone replies directly to their specific message in a group chat (Email)
Left a group chat - User exits a group (Email)
Account blocked by admin - Account has been blocked by an admin (Emaili)
Reported message in group - Prospect receives an alert to say their message in a group chat was reported (Email)
Message reminder (24h) - No reply to message from ambassador/admin (over 24h) (Email)
Engagement / Actions from admin
Invitation to a space - An admin invites them to a space directly from the TAP 3 dashboard (Email, App)
Invitation to a group chat -An admin invites them to a group chat directly from the TAP 3 dashboard (App)
Move to the next stage - If an admin nudges them to check in on their admissions stage from within TAP 3 (App)
Relevant content shared - Admin sends them a prompt to view a piece of content (App)
Invitation to connect with an ambassador - An admin suggests a specific ambassador for the user to connect with (App)
Streams
Live stream sign-up confirmation - After registering for a stream, they’ll receive a link for it (Email)
Invitation to a stream - When an admin invites them directly to a stream (Email, app)
Live stream start reminder - Sent 24 hours and 10 minutes before the stream Email (24h) App (10 min)
Live stream cancellation -A live stream the user registered for has now been cancelled (Email)
Live stream time updated - The date and/or time of a live stream the user registered for has been updated (Email)
Live stream completed -When the recording of a live stream is ready or ends without recording (Email)
Account Settings
Feedback request - Prompt after chatting with an ambassador once that conversation is closed (Email)
Change password code - User requests a password reset (Email)
Upcoming account deletion reminder - 3 days before account deletion deadline in line with institution data retention settings (Email)
Password recovery -They receive an email when they’ve requested to recover their password (Email)
Changing email -Confirmation code that is sent when they want to change their email address (Email)
Third-party authorisation On - If a prospect chooses to register on the TAP 3 portal via their social media account, confirms the authorisation is now on - Email (FB)
Third-party authorisation Off - Prospect that was registered with social media receives an email that third-party authorisation was turned off (Email)