What safeguarding processes does TAP follow?
1. Controlled Ambassador Access
Each institution gets a unique registration code.
Ambassadors are deactivated by default until approved by an admin.
Admins should only activate known ambassadors.
2. Safe, On-Platform Engagement
Only first names are shown to reduce off-platform contact.
Contact details are not allowed to be shared between users.
All messaging happens within TAP’s secure environment.
3. Training & Awareness
Users are regularly reminded not to share personal contact info.
4. Admin Visibility
All direct messages are visible to admins.
Keyword detection flags risky or off-platform language.
Admins can add custom keywords to monitor.
Conversation flagging allows users to report concerns.
✅ What are your responsibilities as a TAP customer?
1. Train Your Ambassadors
Ensure ambassadors understand safeguarding expectations.
Use TAP’s training resources and supplement with your own if needed.
2. Monitor Keyword & Flag Alerts
Review flagged conversations and keyword alerts regularly.
Note: keyword detection is helpful but not foolproof.
3. Assign a Safeguarding Contact
Add a Designated Safeguarding Contact into your TAP team.
This person will receive safeguarding updates and act as your internal lead.
🔧 What do you have to do?
1. Nothing! Our safeguarding functionality is enabled automatically
However, you can refine and customise your settings
2. Review our default blocked words
We have a list of key words and abusive language that is blocked by the platform, as standard
You can untick any that you'd like not to be blocked - for example, if they have multiple definitions
3. Add any additional key words that you would like to be blocked as standard
This can include words in other languages or particular local slang/colloquialisms
4. Whitelist any approved phone numbers, emails, and domains
Along with key words, the platform automatically blocks email addresses and phone numbers
If there are any approved emails and phone numbers that you'd like your ambassadors to be able to share (e.g. an enquirers email or an on campus office), then simply add them to the list
For all institution emails to be approved, simply add your domain: @university.ac.uk to the list
5. Respond to safeguarding emails
If a blocked word is used, you'll receive an email with a link to that individual conversation, and you'll have the option to keep the word blocked, or make it visible to all users