What are my options when I get a question I can't fully answer?We recommend combining these three approaches:
- Share a helpful link to the relevant section of your institution’s website.
- Loop in a staff member or admin who can provide accurate info.
- Steer the conversation toward something you can speak about — your personal experience.
Here are some examples:
Prospect Question How to Steer It How do I apply? “It’s great you’re thinking of applying! You can find the info here: [link]. I’d be happy to share how I applied and what helped me.” What are the entry requirements? “You can check the entry requirements here: [link]. What made you interested in this course? I can share what I’ve enjoyed most.” Can I get a scholarship? “Finance info is here: [link]. I received a scholarship and it really helped — I’d be happy to share how I manage my budget.” How can I start studying here? “Amazing to hear! You can apply here: [link]. What course are you looking at? I’d love to share my experience.”