🛠 How do I get help or provide feedback?
You can contact the TAP team directly from your dashboard.
Click the orange chat bubble in the bottom left corner of the dashboard. From there, you can:
Search the Help Center for answers
Start a new conversation with us
Ask questions about how TAP works
Suggest improvements or new features
Report bugs or other issues
💬 What happens when I send a message?
Every conversation is reviewed by both AI and our team.
Relevant information from your message, including:
Feature requests
Product improvements
Bug reports
Usability issues
Questions and support requests
is captured in our internal support system, so it can be reviewed, tracked, and acted on by the appropriate team.
📧 Can I contact you by email?
Yes. You can also email us at tap.support@idp.com.
Emails sent to this address follow the same process as conversations started through the dashboard. They are reviewed by our AI and team, and relevant improvements, bugs, and support issues are captured in our internal support system.
🤝 When should I contact my Client Success Manager?
Use your Client Success Manager for more strategic topics, such as:
Ambassador recruitment
Content planning
Admissions event planning
Campaign planning
Programme strategy
Contractual questions
For product questions, feedback, feature requests, bugs, or technical support, use the orange chat bubble in the dashboard or email tap.support@idp.com.