FAQs help prospective students (and parents) quickly find answers to common questions without needing to message an ambassador. Well-designed FAQs save ambassadors time and give prospects the confidence to engage further.
Below are 50 recommended FAQs, grouped into categories you can adapt for your institution.
1. Accommodation
- What types of student accommodation are available?
- Are first-year students guaranteed housing?
- What is included in student housing costs (e.g. bills, internet)?
- Can I choose who I live with?
- Is off-campus housing easy to find?
- What are the entry requirements for [Course/Subject]?
- How do I apply as an international student?
- What documents are required for my application?
- How long does it take to receive a decision after applying?
- Can I apply for more than one course?
- What is the campus like?
- What facilities are available (library, sports, student union)?
- What are the most popular clubs and societies?
- What is accommodation like on campus?
- How safe is the campus and surrounding area?
- What career services are available to students?
- How does the university support internships or placements?
- What kinds of companies hire graduates from [University Name]?
- Are there opportunities to work while studying?
- What percentage of graduates are employed after finishing their course?
- What types of courses are available in [Subject Area]?
- How much flexibility do students have in choosing electives?
- Are there opportunities for research projects or dissertations at undergraduate level?
- How are practical or lab sessions delivered?
- Are classes taught by professors, lecturers, or teaching assistants?
- What is it like to live in [City Name]?
- Is it easy to get around by public transport?
- What are the main student areas in the city?
- How much does it cost to live in [City Name]?
- Are there part-time work opportunities nearby?
- What scholarships are available for international students?
- How do I apply for scholarships?
- What is the tuition fee for [Course/Subject]?
- Can I pay my tuition fees in instalments?
- Are there part-time job opportunities on campus?
- How easy is it to make friends at the university?
- What student support services are available?
- Are there international student communities or cultural societies?
- What events take place during Welcome Week or Orientation?
- Are there opportunities to volunteer or join community projects?
- What is it like to study at [University Name]?
- How are classes and lectures structured?
- What support is available for students who are struggling academically?
- How easy is it to switch courses or majors?
- What is the average class size?
- What health and wellbeing services are available on campus?
- How does the university support mental health?
- Is there a doctor or medical centre on campus?
- What support is available for students with disabilities?
- How do I access counselling services?
- Keep each FAQ short and clear – avoid combining multiple questions into one.
- Write in student-friendly language – avoid jargon or admin-heavy terms.
- Update regularly – refresh FAQs each semester to reflect current student life.
- Link to deeper resources – use FAQs as signposts to blogs, videos, or official web pages.